FISHING. FRIENDS. COMMUNITY. // TUCSON, ARIZONA · EST: 2024
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Bassnerd Baits · Customer Care

STORE POLICIES
& RETURNS

We take pride in our handmade baits and custom apparel. Here’s how we handle product variations, replacements and shirt size exchanges.

Handmade Baits

Our soft plastic baits are handmade with care. Small bubbles may occasionally appear as part of the hand-pouring process. These minor cosmetic variations do not affect the bait’s performance.

Baits Damaged on Arrival

If your baits arrive torn, we will gladly replace them. Please email bassnerdbaits@gmail.com to arrange a replacement.

Shirt Size Exchanges

If your shirt is the wrong size, we are happy to exchange it for the correct size. The shirt must be undamaged and returned in its original packaging. Customers are responsible for return shipping costs.

Local Tucson Exchanges

For customers local to Tucson, we will arrange pickup of the eligible shirt and drop-off of the replacement shirt.

Start a Replacement or Exchange

Please email bassnerdbaits@gmail.com before returning an item so we can coordinate the process. Include your order number and let us know which item needs to be replaced or exchanged. For shirt size exchanges, please include your requested size.

Policy version: 2026-10-28 · Customers must agree to these policies before placing an order.